"BPO is Not about coast Cutting Its's about value creating."

BPO Chat Process

Delivering fast, accurate, and friendly chat support that enhances customer satisfaction, resolves queries promptly, and strengthens brand loyalty.

Manage It Services

"Empowering businesses with reliable, secure, and scalable IT management solutions that optimize performance, reduce downtime, and drive digital transformation."

Digital Experience

Delivering seamless, intuitive, and engaging digital experiences that connect users, enhance satisfaction, and drive meaningful interaction across every touchpoint.

Tele Marketing

Connecting brands to customers through targeted, persuasive, and personalized telemarketing campaigns that boost engagement, sales, and long-term loyalty.

BPO Chat Support - Synergize Infotech

Synergize Infotech — BPO Voice Process

Synergize Infotech is a leading name in the BPO industry, offering efficient, cost-effective, and high-quality voice process outsourcing solutions. Headquartered at Bhutani Logix Cyber Park, Sector 62, Noida, our company specializes in providing inbound and outbound voice support services tailored for businesses across multiple industries.

Introduction to Synergize Infotech – Voice BPO That Delivers Results

In today’s fast-paced business world, communication is key. Companies that maintain strong, responsive communication with their customers enjoy higher retention, improved brand reputation, and a competitive edge. At Synergize Infotech, we help brands scale their customer communication through our reliable and scalable voice BPO services.

Why Choose Synergize Infotech for Voice BPO?

  1. Trained & Experienced Voice AgentsOur agents undergo regular training in voice modulation, customer service etiquette, accent neutralization, and technical skills. We ensure they represent your brand professionally in every interaction.
  2. 24/7 Voice Support ServicesWe offer round-the-clock support to ensure that your customers are always heard—regardless of time zones or working hours.
  3. Multilingual Voice Process SupportNeed Hindi, English, or regional language support? We have agents fluent in multiple languages to cater to pan-India and international audiences.
  4. Robust Call Center InfrastructureLocated in Sector 62, Noida, our facility is equipped with high-speed internet, VoIP systems, CRM integrations, and power backups to ensure uninterrupted services.
  5. Real-Time Monitoring & Quality AssuranceAll calls are monitored using QA tools and our supervisors continuously track KPIs like FCR (First Call Resolution), CSAT (Customer Satisfaction), and AHT (Average Handle Time).

What is a Voice Process in BPO?

A voice process is a form of business process outsourcing where agents interact with customers via telephone. This can be:

  • Inbound Process: Handling calls from customers for support, queries, feedback, complaints, and more.
  • Outbound Process: Calling potential or existing customers for sales, promotions, surveys, appointment confirmations, or collections.

Voice BPO Services We Offer

Inbound Voice Process Services

  • Customer Support
  • Order Management
  • Technical Helpdesk
  • Billing & Payments Support
  • Complaint Handling
  • Information Requests