BHUTANI LOGIX CYBER PARK SECTOR - 62, NOIDA,UTTAR PRADESH,201309
BPO Chat Process
BPO Chat Process
Delivering fast, accurate, and friendly chat support that enhances customer satisfaction, resolves queries promptly, and strengthens brand loyalty.
Manage It Services
"Empowering businesses with reliable, secure, and scalable IT management solutions that optimize performance, reduce downtime, and drive digital transformation."
Digital Experience
Delivering seamless, intuitive, and engaging digital experiences that connect users, enhance satisfaction, and drive meaningful interaction across every touchpoint.
Tele Marketing
Connecting brands to customers through targeted, persuasive, and personalized telemarketing campaigns that boost engagement, sales, and long-term loyalty.
Synergize Infotech – BPO Chat Process
Synergize Infotech, located in Bhutani Logix Cyber Park, Sector 62, Noida, offers professional BPO chat support solutions tailored to meet your business needs. Our real-time, multilingual support enhances customer engagement, improves response times, and strengthens your brand reputation.
Why Our Chat Process Works
- ✔ 24/7 live chat support with multilingual capabilities
- ✔ Seamless chat through web, app, and social platforms
- ✔ Quick integration with CRM and ticketing tools
- ✔ KPI-focused performance tracking (FRT, CSAT, AHT)
- ✔ Data-secure and fully GDPR-compliant systems
Tools & Infrastructure
- Live Chat Widgets: Behavior-based triggers and automation
- CRM Integration: Compatible with Salesforce, Zendesk, Freshdesk
- Chat Analytics: Real-time dashboards and reporting
- Knowledge Base: Instant answers via smart templates
- Escalation System: Smooth tier-2 and tier-3 transfers
Our Chat Process Workflow
- 1. Chat Initiation / Trigger: Users engage via “Chat with us” widget or social messaging. Auto-prompts appear based on user activity.
- 2. Greeting & Query Identification: Friendly welcome + issue classification (e.g., billing, support, orders).
- 3. Info Gathering & Verification: Identity checks, form validation, quick reply buttons or structured menus.
- 4. Resolve or Escalate: Simple queries resolved instantly. Complex issues escalated or transferred to voice/email.
- 5. Closure & Feedback: Confirmation of resolution and customer satisfaction score (CSAT).
- 6. Post-Chat Analytics: Detailed reporting on chat duration, agent performance, trends, and feedback.
Contact & Location
Email: synergizeinfotech80@gmail.com
Address: Bhutani Logix Cyber Park, Sector 62, Noida, Uttar Pradesh, 201309